Terms of Service

Overview

Welcome to Vioriq™.

These Terms of Service (“Terms”) explain the rules, responsibilities, and conditions that apply when you access or use our website, purchase our products, or interact with our online services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Vioriq™.

By visiting our website, placing an order, or using any part of our services, you agree to follow these Terms as well as our related policies, including our Privacy Policy. If you do not agree with these Terms, please do not access or use our services.

Our online store is powered by Shopify, which provides the technology platform that allows us to offer products and services to customers.

Section 1 - Website Access & Customer Information

By using our website, you confirm that you meet the legal age requirements in your location or have received permission from a parent or legal guardian when required.

When placing an order or using certain features, you may be required to provide information including:

• Email address

• Billing details

• Shipping information

• Payment information

You agree that all information provided to Vioriq™ is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account information and for activities conducted through your account.

Section 2 - Product Information

At Vioriq™, we make every effort to present our automotive accessories accurately.

However, please note that:

• Product colors may vary depending on screen settings and device displays

• Product images are intended to represent items as accurately as possible

• Specifications, descriptions, and availability may be updated when necessary

We reserve the right to modify product information, discontinue products, or limit product availability at any time without prior notice.

Section 3 - Orders & Purchases

Submitting an order represents your request to purchase products from Vioriq™.

All orders are subject to acceptance and payment verification.

We reserve the right to:

• Decline or cancel orders when necessary

• Correct pricing or product information errors

• Limit quantities purchased by customers or regions

Please carefully review your order details before completing checkout. Once an order enters processing, cancellation or modification requests may not always be possible.

All purchases are intended for personal use and not unauthorized resale or commercial distribution.

Section 4 - Pricing & Payment Information

Product prices, promotions, and discounts may change without notice.

The final price charged will be the amount displayed during checkout confirmation.

Customers are responsible for providing accurate payment and billing information.

You confirm that:

• Payment details provided belong to you or you have permission to use them

• Your payment information is accurate

• All charges related to your order will be completed successfully

Taxes, shipping costs, customs fees, or additional charges may apply depending on location.

Section 5 - Shipping & Delivery

Vioriq™ works with trusted fulfillment and shipping partners to deliver orders efficiently.

Delivery estimates are provided for reference only and are not guaranteed arrival dates.

We are not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Weather conditions

• Events outside our reasonable control

Once an order has been transferred to the shipping carrier, responsibility for delivery progress follows the carrier’s transportation process.

Section 6 - Intellectual Property Rights

All content available on the Vioriq™ website, including:

• Brand names

• Logos

• Product designs

• Images

• Text

• Graphics

• Website layouts

is owned by Vioriq™, its partners, or authorized licensors and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, or use any Vioriq™ content without written permission.

Section 7 - Third-Party Services

Our website may include links, features, or services provided by third parties.

Vioriq™ does not control or guarantee the accuracy, availability, or performance of third-party websites or services.

Any interaction with third-party platforms is subject to their own terms and policies.

Section 8 - Shopify Platform

Vioriq™ uses Shopify as the technology provider supporting our online store operations.

However, purchases made through our website are transactions directly between customers and Vioriq™.

Shopify is not responsible for products purchased from our store or any issues arising from transactions between customers and Vioriq™.

Section 9 - Privacy & Personal Information

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that certain information may be processed through Shopify and trusted service providers necessary for:

• Order fulfillment

• Payment processing

• Customer support

• Website operation

Please review our Privacy Policy for additional details regarding information handling.

Section 10 - Customer Feedback

If you submit reviews, suggestions, comments, or other feedback to Vioriq™, you grant us permission to use such content for business purposes, including improving products, services, and customer experiences.

You confirm that your submitted content:

• Does not violate third-party rights

• Is accurate to the best of your knowledge

• Does not contain unlawful or harmful material

Vioriq™ reserves the right to remove content that violates these Terms.

Section 11 - Website Errors & Updates

Occasionally, website information may contain errors, including incorrect product details, pricing, availability, or descriptions.

Vioriq™ reserves the right to correct errors, update information, or cancel affected orders when necessary.

Section 12 - Prohibited Activities

You agree not to use our website for unlawful purposes or activities that may:

• Damage website operations

• Violate intellectual property rights

• Attempt unauthorized access

• Upload harmful software

• Misrepresent personal information

• Interfere with other customers’ experiences

Vioriq™ may restrict or terminate access if misuse of our services is identified.

Section 13 - Disclaimer

Our website and products are provided based on available information and current availability.

While Vioriq™ strives to provide accurate descriptions and reliable products, we do not guarantee that:

• Website access will always be uninterrupted

• Information will always be completely error-free

• Products will meet every individual expectation

Use of our website and products is at your own discretion.

Section 14 - Limitation of Liability

To the maximum extent permitted by law, Vioriq™ and its partners shall not be responsible for indirect, incidental, or consequential losses resulting from:

• Website use

• Product usage

• Service interruptions

• Information errors

Certain legal protections may vary depending on your location.

Section 15 - Indemnification

You agree to protect and hold harmless Vioriq™, its affiliates, partners, and service providers from claims or damages resulting from:

• Violation of these Terms

• Misuse of our services

• Violation of applicable laws or third-party rights

Section 16 - Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.

Section 17 - Changes To These Terms

Vioriq™ may update these Terms from time to time.

The latest version will always be available on this page. Continued use of our website after changes are posted means you accept the updated Terms.

Section 18 - Governing Law

These Terms and any related agreements are governed by applicable laws and regulations in the jurisdiction where Vioriq™ operates.

Section 19 - Contact Information

If you have questions regarding these Terms of Service, please contact us:

Vioriq™

Company Name:
Guangzhou Tongchuang Technology Co., Ltd.

Email:
service@vioriq.com

Thank you for choosing Vioriq™.
We appreciate your trust and are committed to creating a better experience for every journey.