Shipping Policy

At Vioriq™, we believe a great driving experience begins with carefully designed products and a smooth delivery process. This Shipping Policy explains how we prepare, ship, and deliver your automotive accessories.

Our Shipping Approach

Vioriq™ is committed to bringing practical, modern vehicle accessories to drivers who value convenience, organization, and thoughtful design.

To provide efficient service and maintain accessible pricing, our products may be fulfilled through trusted manufacturing partners and international logistics networks.

This fulfillment model allows us to:

🚗 Provide carefully selected automotive solutions for everyday driving

📦 Maintain efficient inventory management and reliable order handling

🌎 Deliver products to customers across different regions

We appreciate your understanding as we work to provide a streamlined shopping experience from checkout to delivery.

1. Order Processing & Shipping Costs

Every Vioriq™ order goes through a careful preparation process before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, product preparation, quality inspection, and packaging.

During Peak Periods:
Holiday seasons, promotional events, and periods of increased demand may require additional processing time of up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier availability, and local shipping conditions.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

We appreciate your patience while your Vioriq™ products make their way to you.

3. Tracking Your Order

After your order has been shipped, a confirmation email containing tracking details will be sent to you.

Please keep in mind:

• Tracking information may require 1–3 business days to become active

• Shipping updates may appear gradually as your package moves through the carrier network

• A temporary lack of updates does not always indicate a delivery issue

4. International Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Any applicable customs charges

• Import duties

• Local taxes or government fees

Vioriq™ is not responsible for delays caused by customs inspections or local regulations.

Customs policies differ by country, and customers are encouraged to check local requirements when placing international orders.

5. Address Changes & Order Cancellation

We begin preparing orders shortly after purchase to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@vioriq.com

within 12 hours of placing your order.

Once an order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every customer to receive their Vioriq™ order in excellent condition.

Damaged Packages:
If your order arrives damaged, please contact our support team within 72 hours of delivery and provide photos of the package and product. We will review the issue and assist with an appropriate solution.

Lost Shipments:
If the carrier confirms that your package has been lost during transit, we will work with you to provide a suitable resolution.

Thank you for choosing Vioriq™.

We are dedicated to delivering reliable automotive accessories and creating a better experience for every journey.