Return & Refund Policy

Return & Refund Policy

At Vioriq™, customer satisfaction is an important part of our service. We want you to feel confident when shopping with us, and this policy explains how returns, replacements, and refunds are handled.

1. Return Period & Requirements

We provide a 30-day return window after your order has been delivered.

To qualify for a return, the item must meet the following conditions:

  • The product must remain in its original condition

  • The item must be unused and free from damage caused after delivery

  • The product should include original packaging and included accessories

  • Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be accepted.

2. Requesting A Return

To begin a return request, please contact our customer support team:

Email:
service@vioriq.com

Please include your order number and a brief description of the reason for your return.

Once your request has been reviewed and approved, we will provide return instructions and any required shipping information.

Please do not send items back before receiving return authorization. Unauthorized returns may not be processed.

3. Damaged, Defective, Or Incorrect Orders

Please check your order carefully after delivery.

If your item arrives damaged, has a manufacturing issue, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Order details

  • Photos or relevant information about the problem

  • A description of the issue

Our team will review your request and provide an appropriate solution.

4. Non-Returnable Items

Some products may not be eligible for return, including:

  • Items damaged due to improper use or handling

  • Products modified after delivery

  • Personalized or customized items

  • Clearance or final sale products

  • Shipping fees already paid during checkout

If you are unsure whether your order qualifies for a return, please contact us before sending the item back.

5. Exchanges

If you would like to exchange an item, the recommended process is:

  1. Submit a return request for the original product

  2. Wait for return approval and processing

  3. Place a new order for the desired replacement item

This helps ensure the fastest way to receive the correct product.

6. Refund Process

After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional time may be required depending on your bank or payment provider

If you have not received your refund after the expected processing period, please contact us at:

service@vioriq.com

7. Return Shipping Information

Please contact Vioriq™ before returning any product.

A return authorization and shipping instructions must be provided before sending items back.

Company Information:

Guangzhou Tongchuang Technology Co., Ltd.

Customer Support Email:
service@vioriq.com

Thank you for choosing Vioriq™.

We appreciate your trust and are committed to providing reliable products and a smooth shopping experience for every customer.