Privacy Policy

Last Updated: August 4, 2026

At Vioriq™, protecting your privacy and maintaining your trust are important to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, browse our services, or purchase products from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth shopping experience and properly process your orders, Vioriq™ may collect different types of information.

Information You Provide Directly

When you interact with our website, place an order, contact customer support, or subscribe to communications, we may collect information such as:

• Full name

• Email address

• Shipping address

• Billing information

• Phone number

• Payment-related details

• Order history and customer service communications

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and device information

• Website activity and browsing interactions

• Cookies and similar tracking technologies

This information helps us improve website performance and provide a better customer experience.

2. How We Use Your Information

Vioriq™ uses collected information for purposes including:

Order Processing & Delivery

To:

• Confirm and process purchases

• Complete payments

• Arrange product shipment

• Provide order updates and tracking information

Customer Support

To:

• Respond to questions and requests

• Provide assistance regarding orders or products

• Improve our customer service experience

Website Improvement

To:

• Understand how visitors use our website

• Improve website features and product selections

• Enhance shopping convenience

Security & Fraud Prevention

To:

• Detect suspicious activities

• Protect customer accounts

• Maintain secure transactions

3. Information Security

We take reasonable measures to help protect your personal information.

Secure Transactions

Payment information is processed through secure payment providers using industry-standard protection technologies.

Limited Access

Personal information is only accessible to authorized individuals and service providers who require it to operate our business.

Payment Information Protection

Vioriq™ does not store complete credit or debit card numbers on our own servers after payment processing is completed.

4. Sharing Of Information

Vioriq™ does not sell your personal information for independent third-party use.

However, we may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping and fulfillment partners

• Website service providers

• Customer support tools

• Analytics providers

These partners only receive information necessary to perform their services.

5. Advertising & Marketing Technologies

We may work with selected advertising and analytics partners that use technologies such as cookies, pixels, or similar tools to understand website activity and provide more relevant advertisements.

These partners may collect information about your interactions with websites over time.

Examples of advertising platforms may include:

• Meta platforms

• Google services

• Other approved marketing technology providers

Each third-party provider manages collected information according to its own privacy policies.

You may adjust your browser settings or advertising preferences to control certain tracking activities.

6. Cookies Policy

Vioriq™ uses cookies and similar technologies to improve website functionality.

Cookies help us:

Essential Functions

Support important website features such as:

• Shopping cart operations

• Checkout processes

• Account functionality

Analytics

Understand visitor behavior and improve website performance.

Marketing

Support advertising and promotional activities through approved partners.

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are restricted.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites, applications, or services.

These third-party platforms operate independently and have their own privacy practices.

Vioriq™ is not responsible for the privacy policies, security practices, or content of external websites.

We recommend reviewing the privacy policies of any third-party services you choose to access.

8. California Privacy Rights

Vioriq™ follows applicable privacy requirements, including California privacy regulations.

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to collected information

• Requesting corrections

• Requesting deletion where applicable

• Managing certain marketing preferences

To submit a privacy-related request, please contact us using the information below.

9. Children’s Privacy

Vioriq™ does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us immediately. We will take appropriate steps to review and remove such information when required.

10. Data Protection Events

In the unlikely event of a security incident involving personal information, Vioriq™ will take reasonable steps to:

• Investigate the situation

• Protect affected information

• Provide notifications when required by applicable laws

11. Email Communications

When you provide your email address, we may use it for:

• Order confirmations

• Shipping updates

• Customer service communication

• Promotional messages when you choose to receive them

Marketing emails will include an option to unsubscribe.

You may stop receiving promotional communications at any time by following the unsubscribe instructions included in those emails.

12. Updates To This Privacy Policy

Vioriq™ may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

Any updated version will be posted on this page with a revised update date.

We encourage customers to review this page occasionally for the latest information.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Vioriq™

Company Name:
Guangzhou Tongchuang Technology Co., Ltd.

Email:
service@vioriq.com

Thank you for trusting Vioriq™.
We are committed to protecting your privacy while providing a secure and enjoyable shopping experience.